Answers to all frequently asked questions may be found here.
Customer Care
You can reach our customer support team via email at admin@smarttutorsolutions.com or use the live chat feature available on our website. Our support is available 24/7 to assist you with any inquiries.
We strive to respond to all customer queries within 1 hour. However, during peak times, responses may take up to 12 hours. For urgent issues, we recommend using our live chat for faster assistance.
If you're not satisfied with the completed order, you can request a revision within 7 days of receiving the work. Please provide clear instructions on what needs to be revised, and our team will work on it promptly.
You can track the progress of your order by logging into your account and navigating to the My Orders section. Each order status (e.g., in progress, completed) will be clearly displayed, and you will be notified of any updates via email.
Yes, once your order has been assigned to a writer, you can communicate with them through our platform’s messaging system. This ensures smooth collaboration and helps clarify any details about your assignment.
We take deadlines very seriously. If we are unable to deliver your order by the agreed deadline, you are entitled to a refund as per our refund policy. Please reach out to customer support to resolve any issues related to late submissions.
If you are eligible for a refund, please contact our customer care team via email or live chat. We will review your case and process the refund within 5-7 business days.
Yes, if you’ve previously worked with a writer and would like to request their services again, please mention their ID when placing your order, and we’ll do our best to assign them to your task.
If you’ve forgotten your password, you can use the Forgot Password link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
After your order is completed, you will have the option to rate the service and leave feedback for the writer. Your feedback helps us improve our services and maintain high-quality standards.
Order & Delivery
We take deadlines very seriously. If we are unable to deliver your order by the agreed deadline, you are entitled to a refund as per our refund policy. Please reach out to customer support to resolve any issues related to late submissions.
If you are eligible for a refund, please contact our customer care team via email or live chat. We will review your case and process the refund within 5-7 business days.
Yes, if you’ve previously worked with a writer and would like to request their services again, please mention their ID when placing your order, and we’ll do our best to assign them to your task.
Placing an order is simple! Just log in to your account, click on “Create New Order,” and fill out the form with your assignment details. Once you submit, we’ll take care of the rest!
Yes, you can! If you need to make changes, just contact our support team or use the messaging system to let the writer know. Please try to make changes as early as possible to avoid delays.
Once your order is complete, you’ll get an email notification, and the file will be available for download in your account under the "My Orders" section. We’ll keep you updated at every step of the way!
We understand that deadlines are critical. If, for any reason, we are unable to meet your deadline, we’ll reach out to you and offer a solution, including refunds or discounts depending on the situation.
Absolutely! Just let us know if you have any specific formatting requirements (Word, PDF, etc.) or style guides (APA, MLA, etc.), and we’ll make sure it’s delivered the way you need.
Pricing & Payment
If you are eligible for a refund, please contact our customer care team via email or live chat. We will review your case and process the refund within 5-7 business days.
The price is calculated based on several factors, including the type of service, the number of words, complexity of the task, and the deadline. You can view the price breakdown before placing your order.
Yes! We offer seasonal discounts, referral bonuses, and discounts for first-time users. Check our website regularly or subscribe to our newsletter for the latest promotions.
Yes, we have a clear refund policy. If you're not satisfied with the delivered work or if your order is canceled before it's assigned to a writer, you may be eligible for a full or partial refund.
Currently, we require full payment upfront to initiate the order. However, for large projects, you can split the work into smaller tasks and pay for each one separately.
Quality & Satisfaction
We take deadlines very seriously. If we are unable to deliver your order by the agreed deadline, you are entitled to a refund as per our refund policy. Please reach out to customer support to resolve any issues related to late submissions.
If you are eligible for a refund, please contact our customer care team via email or live chat. We will review your case and process the refund within 5-7 business days.
Yes, if you’ve previously worked with a writer and would like to request their services again, please mention their ID when placing your order, and we’ll do our best to assign them to your task.
If you’ve forgotten your password, you can use the Forgot Password link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
After your order is completed, you will have the option to rate the service and leave feedback for the writer. Your feedback helps us improve our services and maintain high-quality standards.
Security & Confidentiality
Yes, we take your privacy seriously. We use advanced encryption protocols to ensure that all your personal information, including contact details and payment information, is protected.
All payment transactions are processed through secure gateways like PayPal and Stripe, ensuring that your payment details are encrypted and never stored on our servers.
Absolutely. All orders are handled with the utmost confidentiality. Your personal details, including your order information, will never be shared with third parties.
Yes, we provide original, plagiarism-free work. We use advanced plagiarism detection tools to ensure that all content delivered is unique and properly cited where applicable.
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